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Title: Dell Stupidity Strikes Again... Post by Lizzie2 on Dec 13th, 2005, 10:39am So last week I used Dell's support chat for the first time - figured what have I got to lose - at least if it's written English maybe it'll be better understood.... My power cord isn't connecting right to the laptop anymore (loose) - this has happened at least 3 or 4 times in the past, and they've replaced it. So the person in their support chat told me I'd have a new one in 2-3 days. So what did they send? The part of the power cord that goes from the wall to the charger big box thing (sorry for my lack of knowledge as to what that's called...) - they didn't send me the half that connects to the laptop! MF'ing SOB's....Here we go again. I told my mom that I'm so mad at them that I am going to use my savings to get a Power Book...I don't even want to deal with Dell at all anymore! Obviously written English isn't any better than spoken English with these fools. Why can nothing ever go smoothly? <sigh> I just want ONE thing to take place without a problem in my life...I'll be shocked. |
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Title: Re: Dell Stupidity Strikes Again... Post by imnotbub on Dec 13th, 2005, 10:46am I have sworn never to buy anything from Dell again. I am on a personal mission to not do business with any company that out sources work out of the country. It's ironic that since I started this that my job is now in jeopardy because of out sourcing. |
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Title: Re: Dell Stupidity Strikes Again... Post by jon019 on Dec 13th, 2005, 12:15pm I love my Dell computers, one at work, one at home. But have never had a more frustrating experience than contacting their customer support. Screwed up my order of periphrals. Couldn't get through to a real person for days (it was pre phone robot shortcut methods posted a little while back). Their website told me I wasn't a customer so go away. Was actually better off because when I did get through the nightmare began. Didn't understand english, didn't speak english, didn't comprehend my problem, didn't, didn't, didn't ,didn't.... until I finally got to a supervisor who assured me I was their "supreme" customer and finally got the problem fixed. My complaints and request for explaination on website not recognizing me as a customer (have been for years) was completely ignored despite repeated attempts. It won't happen again because I will not be ordering from them. Regards Jon |
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Title: Re: Dell Stupidity Strikes Again... Post by Lizzie2 on Dec 13th, 2005, 4:41pm It's actually really interesting to me that they do have so many dissatisfied customers - it seems to have grown exponentially with their outsourcing... I got my Dell inspiron in June 2003. Since then, here's what happened (don't have exact dates, but obviously it's just been 2 years since then): -Power cord replaced -Fan caused motherboard to short out and everything was replaced but hard drive and actual casing -Entire laptop was replaced for having about 5 different problems and my dad pressuring Dell for a new one -Fan shorted out motherboard in new computer and everything was replaced, including power cord -Hard drive melted down - that was replaced -Now the power cord needs replacing again and i already hear the fan working harder just from simple everyday use! So....when I buy an expensive product, I don't want to have to replace its parts once every 3 months. I'm thinking this is it with Dell! |
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