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   Author  Topic: I like this one  (Read 997 times)
mummymac Alumnus
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I like this one
« on: Apr 11th, 2008, 10:45am »
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There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department.  
Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for 'Termination without Cause'.
Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):
Operator:    'Ridge Hall, computer assistance; may I help you?'
 Caller:    'Yes, well, I'm having trouble with WordPerfect.'
 Operator:    'What sort of trouble??'
 Caller:    'Well, I was just typing along, and all of a sudden the words went away.'
 Operator:    'Went away?'
 Caller:    'They disappeared.'
 Operator:    'Hmm So what does your screen look like now?'
 Caller:    'Nothing.'
 Operator:    'Nothing??'
 Caller:    'It's blank; it won't accept anything when I type.'
 Operator:    'Are you still in WordPerfect, or did you get out??'
 Caller:    'How do I tell?'
 Operator:    'Can you see the C: prompt on the screen??'
 Caller:    'What's a sea-prompt?'
 Operator:    'Never mind, can you move your cursor around the screen?'
 Caller:    'There isn't any cursor: I told you, it won't accept anything I type.'
 Operator:    'Does your monitor have a power indicator??'
 Caller:    'What's a monitor?'
 Operator:    'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??'
 Caller:     'I don't know.'
 Operator:     'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??'
 Caller:    'Yes, I think so.'
 Operator:    'Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
 Caller:    'Yes, it is.'
 Operator:    'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just> one??'
 Caller:     'No.'
 Operator:     'Well, there are. I need you to look back there again and find the other cable.'
 Caller:     'Okay, here it is.'
 Operator:     'Follow it for me, and tell me if it's plugged securely into the back of your computer.'
 Caller:     'I can't reach.'
 Operator:     'Uh huh. Well, can you see if it is??'
 Caller:     'No.'
 Operator:     'Even if you maybe put your knee on something and lean way over??'
 Caller:     'Oh, it's not because I don't have the right angle - it's because it's dark.'
 Operator:     'Dark??'
 Caller:     'Yes - the office light is off, and the only light I have is coming in from the window.
 Operator: 'Well, turn on the office light then.'
 Caller:     'I can't.'
 Operator:     'No? Why not??'
 Caller:     'Because there's a power failure.'
 Operator:  'A power......... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in??'
 Caller:     'Well, yes, I keep them in the closet.'
 Operator:      'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'
 Caller:      'Really? Is it that bad?'
 Operator:  'Yes, I'm afraid it is.'
 Caller:       'Well, all right then, I suppose. What do I tell them??'
 Operator:  'Tell them you're too f --- ing stupid to own a computer!!!!!'
IP Logged


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