Now some people are really stupid!!!!  Be sure and cancel your credit cards before you die.  

This is so priceless, and so, so easy to see happening, customer service being what it is today.

A lady died this past January-2008, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call toCitibank..

Here is the exchange:

Family Member: 'I am calling to tell you she died back in January.'
Citibank: 'The account was never closed and the late fees and charges still apply.'

Family Member: 'Maybe, you should turn it over to collections.'
Citibank: 'Since it is two months past due, it already has been.'

Family Member: So, what will they do when they find out she is dead?'
Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'

Family Member: 'Do you think God will be mad at her?'
Citibank:'Excuse me?'

Family Member: 'Did you just get what I was telling you - the part about her being dead?'
Citibank: 'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:

Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.'
Citibank: 'The account was never closed and late fees and charges still apply.'  

Family Member: 'You mean you want to collect from her estate?'
Citibank: (Stammer) 'Are you her lawyer?'

Family Member: 'No, I'm her great nephew.' (Lawyer info was given)  
Citibank: 'Could you fax us a certificate of death?'

Family Member: 'Sure.' (Fax number was given )

After they get the fax:

Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.'
Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'

Citibank: 'Well, the late fees and charges will still apply.'  (What is wrong with these people?!?)
Family Member: 'Would you like her new billing address?'

Citibank: 'That might help...'
Family Member:  'Odessa Memorial Cemetery, Highway 129, Plot Number 69.'

Citibank: 'Sir, that's a cemetery!'
Family Member: 'And what do you do with dead people on your planet???'

(Priceless!!)

You wondered why Citi is going broke and need the feds to bail them out!!

BarbaraD wrote on Feb 5^th, 2009 at 4:38am:

....... Family Member: 'Would you like her new billing address?' Citibank: 'That might help...' Family Member:  'Odessa Memorial Cemetery, Highway 129, Plot Number 69.' Citibank: 'Sir, that's a cemetery!' Family Member: 'And what do you do with dead people on your planet???' .....

Bwahahahahahaha!

rotflmao Barb! ;D

Yep, and those dead people seem to be how the economy got so messed up in the first place, what with them defaulting on their loans and such:


Quote:

Paul Kelleher: Yes, I'm calling to inform you that my mom died on the 24th of January. Bank of America Estates representative: I'm sorry. Oh, it looks like she never even missed a payment. That's too bad. Well, how are you planning to take care of her balance? PK: I'm not going to. She has no estate to speak of, but you should feel free to just go through the standard probate procedure. I'm certainly not legally obligated to pay for her. BOA: You mean you're not going to help her out? PK: I wouldn't be helping her out -- she's dead. I'd be helping you out. BOA: Oh, that's really not the way to look at it. I know that if it were my mother, I'd pay it. That's why we're in the banking crisis we're in: banks having to write off defaulted loans. START PRINTPAGEMultimedia File Viewing and Clickable Links are available for Registered Members only!!  You need to or END PRINTPAGE

I know Monty... LMAO... After my husband died, I had telemarketers calling and when I told them he had died they wanted to know when a "more convient time" would be to call back.... Judgement Day maybe?   ::)  Sometimes ya just gotta laugh about it...

Hugs BD