Sean C wrote on Feb 26th, 2009 at 8:47pm:HTP

Its a good start at least.
It's may not be for anyone though. We just had high schoolers come up to the store, a couple bought a few cheap items and I conversed, they were real nice.
In the office I look on the security camera and there's a dozen lounging in the corner out of sight. Called over Henry the maintenance guy to inconspicuously mop around the area and get the story.
Sure enough, through the doors came a few others and a fight immediately broke out, they were meeting to settle something. Henry is yelling, I run over, we're breaking up a go-at'm affair.
Must have been respect for age, or my intimidating buff appearance

(Henry also told them you go here, you go with me, he's not kidding, nuts!) but the newcomers were escorted out and the dozen others kept there. The overflowing adrenalin took some talking, one paced with clenched fists back and forth, but I got a handshake and apology for the incident. After a time spent, we were assured the others had departed, I mentioned they could hang ten more minutes to cool but they filed out with down to earth sobered composure.
Good kids, but something personal got blown up between the two groups.
An on-edge confronting another time diffused a bad one, my young crew rallied behind me and he raced out the door. Two days later he's in jail for stabbing someone.
It certainly hasn't always worked that way, I've seen things escalate very fast without arriving in time, but you're right about prevention, Sean, there has to be some sort of presence around with eyes and ears sometimes.
I just saw a manager that I helped train at our store and was transferred to a harder part of town, nice guy, the preacher I call him. He expressed a frustrating concern dealing in the new atmosphere and saying he missed being back with us. But I can't help thinking how his presence there has indeed been a part of what has NOT happened. He's 6' 5" and a 20 year army veteran. Cool, calm, collected, but calmly firm. Identifiable in his two-inches-in-front-of-you-this-is-the-way-it'll-be collected and casual voice when he hears an insubordinate answer.
Presence makes a difference. You want security? If they should need it as civilians, I'd might think hiring and paying guys coming back from action ending their service term a very good example and investment paired in twos with communication available in poor urban district schools. Ahhh, but those distracting girls.